Shipping Policy

At Springrose, we aim to process and deliver your order as quickly and efficiently as possible.

Estimated Delivery & Shipping Times

Delivery times may vary depending on your destination, carrier operations, customs procedures, public holidays, weather conditions, and other circumstances beyond our control.

Standard Shipping

Free shipping on orders of €60 or more.

A shipping fee of €6.90 applies to orders under €60.

Orders are typically processed within 2–5 business days.

After dispatch, delivery usually takes approximately 6–13 business days.

The total estimated delivery time is approximately 8–18 business days from the date your order is placed.

Business days do not include weekends or public holidays.

Shipping Destinations

We currently ship to selected European countries and regions.

Available destinations will be displayed during checkout. If your country or region is available at checkout, we are currently able to ship your order there.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

During periods of high demand, promotions, public holidays, or exceptional circumstances, processing may take slightly longer.

Shipping Confirmation & Tracking

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing available tracking information.

Please allow approximately 24–48 hours for tracking information to become active in the carrier's system.

Estimated Receiving Time

Processing Time: 2–5 business days
Shipping Time: 6–13 business days
Total Estimated Delivery Time: 8–18 business days

Customs, Duties and Taxes

Depending on the destination and fulfillment location, orders may be subject to customs procedures, duties, taxes, or other charges imposed by local authorities.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

For orders delivered within the European Union, applicable taxes will be handled in accordance with relevant European requirements.

Delivery Delays

Delays may occasionally occur due to:

Severe weather
Public holidays
Customs inspections
Carrier delays
Strikes
Transportation disruptions
High seasonal demand
Incorrect or incomplete shipping information

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

Incorrect Shipping Address

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.